Testimonials

Don’t just take our word for it. See what our customers have to say!

What are our customers saying? "Outstanding" "Reliable" "Competitive"

The team at SCH have provided us with an exceptional service.

Absolutely outstanding! The team at SCH are excellent. Brilliant customer service and exceptionally high quality cleans!

Very cost competitive, very impressed at the thorough cleaning throughout.

I wouldn’t go anywhere else now. Outstanding service and extremely reliable!

I have recently engaged Lisa Telford and her team at Signature Concierge Housekeeping to take over the management and running of my property near Ullswater.

Lisa and her team are very efficient and I have received five star reviews for the property, from guests. In addition when there is a problem, Lisa contacts me and organised the relevant person from plumber to painter to immediately come and resolve the matter.

I have no hesitation in recommending her and the team who deliver a five star service.

Professional service provided. They have looked after my cottage to a high standard for a year now and I would recommend them. Their standards are high and their communication excellent.
Having a holiday let in the Eden Valley it is not easy to find a good, reliable housekeeping service for our customers. We are very fortunate to have found Signature Concierge who offer a very high quality cleaning and changeover service.

“Working in hospitality in Lake District, I visit lots of cottages and am always delighted by the attention to detail with the cleanliness when I walk in to a property cleaned by Lisa, Lucy and the team – they always smell beautiful as well! The team are always on hand if I have any questions, and ensure they understand their clients individual needs with a personable approach.” – Holly

Excellent fully reliable service. Completely recommended.

I have owned this cottage for three years. I began with other housekeepers and constantly got mediocre reviews. I engaged this company 18 months ago and am thrilled with the extremely high level of service and the excellent reviews I have received as a result. I am sure that they have been responsible for the increase in bookings. I would highly recommend this company.

These guys do not just clean your holiday property – they take the time to understand your exact requirements and design a bespoke housekeeping solution to meet your every need. Cleaning, laundry, linen hire and property management services can all be arranged. They can even arrange activities for your guests to do during their stay, it really is a one stop shop and takes all of the pressure off holiday cottage ownership. Our house in Keswick has never been so well looked after.

Signature Concierge Housekeeping are a preferred supplier for Sykes Holiday Cottages, this means that we monitor customer feedback to enable us to further recommend their services. We also support the company with development. They are highly motivated and great at communication.

 

Currently Lisa and Lucy’s team support 7 property owners providing a high level of service. We target our suppliers to reach at least a 95% KPI score and this company has consistently scored 97% with a customer satisfaction score or 3.9 out of 4 for cleanliness. We are proud to have them as part of our network.

 

They currently cover cleaning & laundry, and can also offer linen hire. They also offer light maintenance and gardening and 24/7 contact for guests.

 

We hope to help them gain a qualification in BISHTA training which will then allow them to provide hot tub changeovers. They have also showed interest in on line apps and are currently developing software to allow them to track and record changeovers more effectively.

 

The company also have some unique features, they clean green using all natural products and also organise a wide range of adventure activities for guests.

We have recently started using Signature Concierge to take care of a rental property we have near Keswick. I am extremely happy with the cleaning service and Signature Concierge have been prompt and easy to deal with. I would recommend Signature to anybody offering short term rentals that need a reliable property management company.

Waterfoot Park, Ullswater. On a Visit England 5-star holiday park one of the most important requirements in our opinion is a clean, welcoming holiday let and after years of struggling to find cleaning companies that could meet our exacting standards, we came across Signature Concierge. We can honestly state that since having them as part of the team we feel that we can offer quality with confidence. They now clean nine holiday lets for us in a very friendly, professional manner and when things don’t quite go to plan, they communicate and go the extra mile. Thanks guys and great to have you on board.

Lisa & her staff look after our cottage in the Lakes and we’ve been really impressed with the service we have received from them. Lisa is very approachable and easily contactable and we have found them to be very accommodating if we’ve needed help with a last minute booking. I couldn’t recommend them more!

I have been very pleased with the service provided by SC. They are very professional and flexible around their customer’s needs. The cleaning is done to a high standard and received only 5 stars for cleanliness for our Airbnb flat in Whitbarrow Village. Thank you for a great service!

I’m really grateful to Lisa, Lucy and their team for looking after our rental property. This is our first experience of owning a holiday let but the experience has been made far easier with the help of Signature Concierge Housekeeping. Our property wasn’t in a good condition when we bought it and we have been grateful for the help from Lisa and Lucy in sourcing tradesmen to make improvements to the property. I’m particularly pleased with the 24 hour ‘on call’ service which is a blessing as we live too far away to be able to sort out emergencies. Thank you.

Running our holiday let would not be possible without the team at SCH. The not only handle the obvious things like cleaning, bedding, towels, welcome packs etc, but they also handle problems that arise during a holiday ( leaks, central heating issues etc). They have even referred contractors to carry out a full property renovation for  me including electrical testing and all of the regulatory requirements. We’ve stayed after a clean and its always immaculate. Plus, we don’t live locally so running our holiday let would be impossible without them We don’t have anything to do at all, which we like!!

We started using Signature Concierge just before lock down but the preps that we did have have been excellent. I feel very confident in the service that will be provided post lock down will be of the highest standard and in line with all government guidelines.

Signature Concierge Housekeeping have been looking after my holiday let for the past few months during which time I have had no complaints regarding the cleaning, what a relief! Also the bookings are increasing.. a win/win

We are delighted with Signature Concierge, their attention to detail is brilliant, efficiency in communication is exemplary and their ‘can do” attitude to anything thrown at them is hugely reassuring. A 5 STAR company. Highly recommended.

We have been working with Signature Concierge Housekeeping for 3 months since starting our holiday let. The quality of their services is fantastic and we have been given 100% reviews from guests who have left a review. The attention to detail in each room and quality of clean is extremely good. I would completely recommend them.

The team at Signature Concierge Housekeeping are 100% reliable, professional and efficient. Having previously used other companies and received poor service we were delighted to have found SCH.
We use all of their services – cleaning, laundry, linen and property management. Special thanks to Mark Thompson for maintenance and to Clare for cleaning services.
Always contactable to provide support should a problem arise – SCH make every effort to resolve any issues.
As ‘long distance’ owners it is so reassuring to know that our holiday cottage is in safe hands – makes our life so much easier and stress free. Do not hesitate to highly recommend this company.
Thank you Lisa, Lucy and all the admin team – 5 stars to each of you !

Being an out of town landlord can be problematic if you don’t have 100% reliable housekeepers. I honestly do not lift a finger and Signature Concierge handle everything for me, cleaning being the most obvious service. They even handled a flood on Christmas eve! Can you imagine getting a photo from a guest showing water flooding through into the kitchen on Xmas eve.. at that time of year and with me 300 miles away!! They went round within less than 1 hour and sorted it. I count my blessings that I have them on board. Thanks, Paul

Signature Concierge Housekeeping are my Managing agent and Housekeeper in Cumbria,,,
They are the absolute best and provide a fantastic service to me on every front,,,, totally professional but also great fun to work with and they’ve also put up with my sometimes idiosyncratic ways!
Thank you all at SCH, just brilliant.

Services: Standard cleaning, General housekeeping, Deep clean
Outstanding client care and personable service. The thoroughness and efficiency of SCH means my guests are happy, relaxed and comfortable so they earn the 5 star reviews for cleanliness every time. Housekeeping Staff are well-trained and conscientious: they don’t cut corners and do keep a welfare check on our property which gives us peace of mind. Highly recommended and very much appreciated quality of people and service.

The SCH team is always helpful, friendly and have a very quick response time. All cleaning is done to a really high standard with guests always happy with the cleanliness of the properties.

We are truly impressed by the standard of cleanliness at our holiday let property. It is always left clean, smelling fresh and neatly presented.

Positive: Professionalism

Very professional and will do all the above if you want it

Services: Interior & exterior window cleaning, General housekeeping

We have been very pleased with the high quality of service provided through Signature Concierge and would not hesitate in recommending the company to others.  We have however decided to sell the property and therefore will no longer be using it as a holiday let.

Concierge housekeeping have provided us with a 5 star service. Standards of cleaning have been noted by our guests as spotless. Add to that their complete flexibility and friendly approach,  I would recommend them 100%

Our Awards

Always stay in touch...

Unit 2 Cumbria LEP
Redhills
Penrith
CA11 0DT
Tel: 01768 213072
Email: info@schousekeeping.co.uk

Job Vacancies

Signature Concierge Housekeeping Ltd no 11483912 VAT 414039429, Signature Concierge Housekeeping South Lakes Limited no 8653708 VAT 412813721, Signature Concierge Housekeeping North Lakes Limited no 12099166 VAT 414394013, Signature Concierge Housekeeping West Lakes Ltd no 13410240 VAT 413526423, Signature Concierge Housekeeping East Lakes Ltd no 12215356 VAT 414192519